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Frequently Asked Questions


DIGITAL PRODUCTS

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What is a Personal & Commercial License?

Items purchased under the Personal License may be used an unlimited number of times for personal use only.

Items purchased under the Commercial License may be used to create an unlimited End Products for Sale that may be sold an unlimited number of times.

Commercial License for my “Printable Planners” are NOT available. Commercial License under “Printable Planners” are NOT available. Commercial licenses are ONLY available for our InDesign Templates or any other Adobe product Templates or when stated clearly that they are permitted for commercial use.

For commercial use products, you are free to create and sell an unlimited amount of end products created via the original item purchased. 

You may not resell/redistribute/alter/extract any of our digital files in any way.

Janice Designs retains the copyright to all designs and digital files.

If you have any questions in regards to these terms, please email your questions to:
[email protected]


What are the End Product requirements?

End Products must be significantly different than the original Item and require time, effort, and skill to produce. End Products must not be used or sold in a way that is directly competitive with the original Item you purchased. End Products must not redistribute the original Item to any third parties in a manner that allows for the extraction of the original Item.

You may not redistribute/alter/extract any files that are our goal setting/planner printables in any way.


What is Personal Use, Commercial Work, Contracted Work, Client Work, etc.?

Personal Use:
Personal Use is defined as using purchased Items in a manner that has no potential monetary gain. Personal Use projects cannot be related to any business, non-profit, or other organization of any kind. All purchased Items may be used in an unlimited number of Personal Use Projects. Examples of Personal Use include using a graphic to create t-shirts for a family reunion, using a template to create a birthday card that you send in celebration of a friend’s special day, using a photo in a piece of wall art that you create for family member as a gift (no money changes hands), etc.

Commercial Work:
We define Commercial Work to be any work done that is not for Personal Use. Synonymous terms include Contracted Work and Client Work. Or products created to be sold to clients or customers (for monetary gain).


What is the Shop's Return and Exchange Policy?

Most of our products are mainly digital products and due to the digital nature of our products, there will be no refunds. But if you encounter any problems with the files, please send Janice an email at [email protected] and she will be able to help you out.


How are Free Goods/Freebies/Free Printables licensed?

All Items offered as Free Goods / Freebies / Free Printables are only for personal use. You are not allowed to extract, amend / alter the file in any way, re-distribute, re-sell or use for commercial use. If you would like to purchase a Commercial License for any of these Items listed as a Freebie / Free Printables, please email [email protected]


I've bought your printables but I can't seem to open your zip file(s)...

1. For Windows, do one of the following:
  1. To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
  2. To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.
Referenced from microsoft.com

2. For Macs, here’s how to unzip your files:
Double-click the zip file and the file or folder will be decompressed into the same folder the compressed file is in.

  • If the item you are decompressing contains a single file, the new decompressed item will have the same name as the original file.
  • If a file with the same name is already present in the current folder, the decompressed file will have a number appended to its name.

For Files That Contains Multiple Items

When a zip file contains multiple items, the unzipped files will be stored in a folder that has the same name as the zip file. For example, if you unzip a file called Archive.zip, the files will be placed in a folder called Archive. This folder will be placed in the same folder as the Archive.zip file. If the folder already contains a folder called Archive, a number will be appended to the new folder, such as Archive 2.

Referenced from lifewire.com


Can I use a purchased item in a freelance project or contract work for a client?

If the item clearly states they can be used for commercial use, then why not. So, yes.. If you create the End Product for a client, your rights to purchased Items are transferred from you to your client. If you would like to purchase a Commercial License for any of these items listed as a Freebie / Free Printables, please email [email protected]


Is there any limit to the number of impressions for my End Product?

For the most part, there is no limit to the number of impressions for your End Product. However, when purchased Items are used in TV, films, streaming video, on demand broadcasts, and/or online videos, exceptions apply. For these mediums, your End Product is allowed up to 10,000 views per month. For anything over 10,000 monthly views, contact the shop owner directly in order to inquire about further rights options.


Do I have to credit the original designer of an Item when I use it?

No, you don’t have to but it sure is a nice thing to do! :)